"Defaults are often used by companies and governments to promote what they view as the recommended option" — Mr. Schmidtlein
"Users like to get the best response they can to their query." — Mr. Dintzer
"If the user's not satisfied, they're not going to come back to Google anymore." — Jerry Dischler
"There are cases in which defaults are interpreted as an implicit recommendation of what is the right product." — Dr. Rangel
"Google's power has allowed it to stall or strangle new entrants." — Mr. Dintzer

20231103-APM-BT34-Google.pdf

20231108-APM-BT37-PM-Google.pdf

User decisions

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