Effective productivity KPIs include the employee productivity rate, which measures the output generated by employees within a specific timeframe, and the average daily productivity rate that tracks daily productive hours and can inform scheduling decisions[1]. Other important KPIs are task completion rate, which indicates how efficiently tasks are finished, and revenue per employee, providing insight into the overall profitability and productivity of the organization[2][1].
Additionally, quality measures, such as customer feedback and error rates, help assess the effectiveness of work, while employee utilization focuses on the percentage of time dedicated to billable work[2]. These metrics collectively aid organizations in identifying performance gaps and driving improvements.
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